FAQ

Orders & Payment

How do I place an Order?

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Do I need an account to place an order?

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What Payment Methods Are Accepted?

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How Do I Track My Order?

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How Can I Cancel Or Change My Order?

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Is Buying On-Line Safe?

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Who should I to contact if I have any queries?

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Shipping

What Shipping Methods Are Available?

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How Long Will It Take To Get My Package?

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Can i cancel or modify my order once it has been placed?

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Do You Ship Internationally?

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Does the Free Shipping apply to anywhere?

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Returns

How Can I Return a Product?

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Returns Processing Time & Fees

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Improper Care Items

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Exchanges

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Care & Washability

Is my carpet machine washable?

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Do i have to wash my rug after a spill or pet accident?

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Can i use fabric softener when washing the carpet?

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Can i use bleach when washing the carpet?

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How do i dry the carpet?

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