We want you to be fully satisfied with every item you purchase from Beverly Rug and we strive to make the rug selection and buying process as simple and easy as possible. But if you do have any concerns, you can find answers to our most asked questions below and you can always contact us directly.

Orders & Payment

Is Buying On-Line Safe?

You can be assured that shopping with Beverlyrug.net is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

How do I place an Order?

If you are interested in any of our products and wish to purchase it, please follow our instructions on how to place an order:

Click on the product that you are interested in.

1. Choose a size of the product.

2. Click “ADD TO CART” button.

3. Now you can continue shopping or check your shopping cart’s contents, by clicking on the cart icon in the upper right-hand corner.

4. In the shopping cart’s preview you can see a list of the products you have chosen, together with their quantity and price.

5. If you want to remove a product from the shopping cart, click on the “x” on the left side of the product image. If you want to change the quantity, click on +/- button next to the quantity and click “UPDATE CART” button. In a short while, the shopping cart will be updated.

6. If you have a promo code, enter your promo code in the “coupon code” box and click “APPLY” button. If the code is correct, the price will be reduced. If the price does not change, please check the promotion’s rules and conditions and make sure that it applies to the items in your cart.

7. To continue, click “PROCEED TO CHECKOUT”.

8. If you are a registered customer, please sign in. If you are not, you can easily create an account on checkout page. You can also place an order as a guest (without registration).

9. Enter your shipping details by filling in all fields marked with an “*”. Ensure that your data is correct.

10. After logging in, signing up or entering shipping details, please select your preferred payment method.

11. After you choose your preferred payment method, agree to have your personal data processed and agree to the terms and conditions, please click on the “PLACE ORDER” button.

12. Check your mailbox – you should receive an order confirmation email.

Do I need an account to place an order?

No sign-up or login required to place an order! You can place an order without having an account.

However, creating an account enables you to:

Store your details securely to save time during subsequent visits
Manage your addresses and personal preferences
Receive collection updates and exclusive promotions from Beverly Rug

What Payment Methods Are Accepted?

Our payment gateway powered by Stripe and we can accept the following payment methods:

Visa
Mastercard
American Express
Apple Pay
JCB
Discover
Diners Club International

When Will I Receive My Order?

Most orders take 1-3 business days to process. We ship everything from our warehouse facility in California; transit time from there to where you are located could take on an additional 1-7 days for standart delivery, 1-3 days for express delivery.

How Do I Track My Order?

Once your order has been dispatched, you will receive an email from Beverly Rug with tracking information within 72 hours.

You can also track your order here.

How Can I Cancel Or Change My Order?

Your order is important to us, which is why we do our best to get it processed and sent out right away.

If you need to make a change, please contact our Customer Service team as soon as possible at info@beverlyrug.net or by calling (949) 491-2304.

If the order has not been processed, we will do our best to intercept it before shipment. Unfortunately, we are unable to add or remove items, or otherwise modify your order, once it has been placed.

If the order has already been processed, please refer to the return instructions once your order is delivered.

Is the rug's color as pictured?

We take our time to advertise the product you will receive to the best of our ability. With that said, some discrepancies caused by variances in color calibrations of computer monitors and other digital displays may occur. The amount of lighting in a room or your viewing angle can also have an effect on the way colors appear on your screen.

What can I expect from my new rug?

Our rugs are shipped rolled in tight plastic. As a result, some rugs may have slight creases or bulges. But don’t worry! These are not defects and they will self-correct quickly.

To speed up this process, you can reverse-roll your rug (roll it tight the opposite way it came rolled) and vacuum it. Over time, gravity will do its work, the rug will loosen up, and those creases and bulges will disappear.

Some rugs with a latex or canvas backing may have a slight odor when first unrolled. This, similar to a new car smell, comes from the glues used to treat the backing. This odor should dissipate after a few days of airing out in a well-ventilated room.

What happens if an item I want is not available?

If an item you want is not currently available, or if you have any further questions about a specific product, please email our Customer Service team at info@beverlyrug.net or call (949) 491-2304.

Shipping

What Shipping Methods Are Available?

We know that getting your item delivered in good condition and on time is important to you, and that’s why we have several delivery choices. We take great care to offer shipping methods and delivery terms that meet your needs:

  • Standard Delivery (Free on all orders): We ship most items with this method via reliable delivery services like UPS, FedEx or USPS.
  • Fedex Express Delivery: If express shipping is chosen, an additional Shipping and Handling fee will be quoted at checkout.

How Long Will It Take To Get My Package?

Most orders take 1-3 business days to process. We ship everything from our warehouse facility in California; transit time from there to where you are located could take on an additional 1-7 days for standart delivery, 1-3 days for express delivery.

Can i cancel or modify my order once it has been placed?

Your order is important to us, which is why we do our best to get it processed and sent out right away.

If you need to make a change, please contact our Customer Service team as soon as possible at info@beverlyrug.net or by calling (949) 491-2304.

If the order has not been processed, we will do our best to intercept it before shipment. Unfortunately, we are unable to add or remove items, or otherwise modify your order, once it has been placed.

If the order has already been processed, please refer to the return instructions once your order is delivered.

Do You Ship Internationally?

At this time, we do not ship products outside of the United States.

Does the Free Shipping apply to anywhere?

We offer free standart delivery to all address within the United States.

Returns

How Can I Return a Product?

We want you to be fully satisfied with every item you purchase from Beverly Rug. If you are not completely satisfied with your purchase, please contact us to return your items within 14 days.

For most rugs, we can generate a prepaid Fedex or UPS return shipping label for you to use. Your order will be refunded upon its receipt at our warehouse minus the cost of the label.

If you would prefer to use your own label instead, that is perfectly acceptable as well. Just be sure to send us your item’s return tracking number so we may better monitor your return.

Please also be advised that your area rug must be returned in its original condition. If the received item has wear or damage, the full credit may not be issued. To safely package your item for transit, we strongly recommend using either its original packaging or a thick plastic.

Return Address:

Beverly Rug Inc.
1080 N Batavia Street, Suite N,
Orange, CA 92867

Telephone: (949) 491-2304
Email: info@beverlyrug.net

Hours of Operation:
Monday – Friday
9 A.M. – 5 P.M.
Saturday
10 A.M. – 3 P.M
Sunday
Close

Returns Processing Time & Fees

  • All returns must be received unused and undamaged.
  • We do not accept any returns after the 14-day time period.
  • Return shipping costs are the customer’s responsibility.
  • Once your unused items is received and evaluated, you will receive an email notification confirming your refund.
  • Credit for the purchase price of the items will be automatically be applied to your account within 5-7 days of our receipt of the return.

How should I wrap my rug for a return?

If the product’s original packaging is still intact, reuse it to send your item(s) back to us. However, make sure to remove any shipping labels from the packing before you do so.

If you do not have the original packaging or it is not in good condition, any thick plastic wrapping will also be sufficient; heavy-duty plastic tarps used for painting work well for this.

You will want to package the rug tightly and secure the ends for shipping, as any damage experienced in transit may result in a charge deducted from your refund.

Exchanges

Unfortunately, we do not allow exchanges for any items purchased via our website at this time. If you need an item in a different size or color, please return the item you originally purchased and place a new order with us.

Care & Washability

How do I clean my rug?

Taking care of your area rug will help to extend its life and keep it looking new and fresh for as long as possible. We recommend the general care instructions for your rugs, however specific care instructions differ based on the construction and materials of your rug. You should always defer to these instructions when taking care of your rug.

For general maintenance and upkeep, your household vacuum should do the trick. Be careful not to lower the beater bar on the vacuum, though, as this can become damaging over time.

Do i have to wash my rug after a spill or pet accident?

It is best to clean spills from your rug as soon as they happen in order to avoid any staining or permanent rug damage. Use a clean, white cloth, and avoid rubbing the stain so you do not allow it to sink in more deeply. For a deeper clean a professional cleaning service is your best bet. Keep in mind that specific care instructions differ based on the construction and materials of your rug. You should always defer to these instructions when taking care of your rug.